Business Strategy: End of year considerations

As we enter the final weeks of the year, you are undoubtedly hunting for gifts for loved ones. While these are obvious year end considerations, you should also be reviewing your business strategy for the year ahead.

Whether your fiscal year ends in December or doesn’t, the end of the month is a good time to take stock of how things went in the last year especially seeing how powerful the effect of the recession has been on business . While the old saying is “time flies”, it is particularly true for businesses. Massage practice owners tend to be fixated on two to three month time periods (mainly as these are survival periods). The downside to this, is that they can fail to see developments over longer periods of time.

After you’ve taken care of all your holiday gift purchases, you should have some down time in the last two weeks of the month. Business tends to slow down as people deal with the holidays, People travel to see family and so on. This is the perfect time to go back and consider your business year. Specifically, you should focus on where your business was in January. What were your goals at that time? Did you meet them during the year? If not, why? You will almost always be surprised when you realize how the business developed over the last year. This global view can give you a better perspective and evaluation of how things are going.

Business Strategy

After contemplating 2009, you should give consideration to what you want to accomplish and where you want to be by the end of 2010. Ask yourself the following:

1. What is a reasonable revenue increase for 2010 compared to 2009?

2. Are their additional or services you should pursue, in order to expand appeal of your practice?

3. Are their or services you should perhaps drop (after all if you are advertising on yellow pages for example you may be wasting advertising space talking about a particular service nobody wants instead of emphasising those that people do?

4. If a strategy is underperforming, does it make objective sense to continue pursuing it or cut your losses?

5. What are your biggest frustrations and how can you deal with them?

6.  Which vendors or suppliers do great work for you and which don’t?

Many other questions will run through your mind. There are no wrong ones. What is important, however, is you write the goals and thoughts down and keep them somewhere private. Next December, you should pull them out and see how things are going.

Tapping into to power of testimonials

=WHY USE TESTIMONIALS=

Simply said testimonials SELL! In fact, testimonials have been known to increase sales by 250% or more! The Internet is a very impersonal medium. People trust people! The more you can do to “humanize” your web site the more likely potential clients will want to do business with you. Testimonials “speak” to potential clients in a honest, believable way.

Think about it you set up your new shiny website and tell everyone who visits just how great you massages are, but really…..How would you know? After all you can’t massage yourself.

Put it this way potential clients want to know:

- Is a web site secure?

- Is this a reputable business?

- Can they really deliver what they promise?

Client testimonials can PROVIDE the answers to such questions, BUILD trust and Secure new business

=HOW TO GET TESTIMONIALS=

Want a sure-fire way to get client testimonials? Ask for them!  You know what they say you don’t know unless you ask. Most clients would be happy to assist you, and you’ll feel GREAT when you hear all the positive feedback! (As if you need more validation that you were a great therapist?)

1. ASK CURRENT CLIENTS When job is finished ask your clients what they liked best about your sessions There are many ways to ask including:

Phone Call

Email

Postcard

Letter

(If asking for mail feedback always use a self addressed stamped envelope)

2. HOST A FREE TRIAL Give a free trial to some potential clients. Ask them: – if they found it useful – what they would pay for a product like that – how they would improve the product. (Don’t be concerned about giving free massages to these people – to know the thoughts of your target market is invaluable, think of this as merely an investment.)

3. GIVE A FREE TRIAL TO AN INDUSTRY EXPERT Someone with a complete knowledge of your field is well suited to judge how your massages are. Remember how powerful “ 9 out of 10 dentists” recommending Brand X toothpaste was?

NOTE: ALWAYS get permission to use the testimonial. Have them sign a release form granting their permission.

=HOW TO USE TESTIMONIALS EFFECTIVELY=

1. FULLY IDENTIFY THE QUOTED PERSON – Use full name, company name, maybe even city, state, or age!

Ex. of SIGNED Testimony (Jim Blah-de-Blah from Whizbang International)

Ex. of GENERICALLY SIGNED Testimony: (from J.E. from a Leading Manufacturing Firm)

2. USE BENEFIT ORIENTED TESTIMONIALS – Specific testimonials can reinforce key benefits of your product or service. See examples below:

Benefit Based Testimonial:

“Sue’s Massages where so invigorating I felt the stress leave my body and totally re-energised afterwards!” (Stress relief is key benefit)

General Testimonial:

“Sue’s Massages are fantastic.” (nice, but too general)

=WHERE TO USE TESTIMONIALS=

Grouped on a testimonials page of your web site

Scattered throughout your web site in 1or 2 line snippets

Email marketing letters

Newsletters

Direct Mail

Brochures

The words of a satisfied client are powerful tools for building trust, promoting your reputation, and increasing sales and profitability! I urge you to tap into the power of testimonials for promoting your business.

Clarify your mission and purpose

Whether it’s the beginning of a new year or we’re half way through, you want it to be your best year ever. You are no doubt doing some planning for how to make that happen. You are doing some planning aren’t you?

I’d like to recommend you take some time to really clarify your Purpose and Vision. Remember the legendary words of Stephen Covey? “Begin with the end in mind…” your business should be no different.

Clear purpose and vision are the keys to giving you a focus and direction.
Unfortunately, that’s something that is all too often lacking from small businesses in general let along massage practices. What you need to do is quite simple, but may a challenge you if you’ve never taken the step before.

Here are a few ideas to help you make this your best year ever (no matter what month you start)

A clear purpose describes what you are out to cause with your business.Have you lost track of your purpose? Do you remember what led you to start or get into the massage industry in the first place?

* Three questions to ponder as you seek to re-ignite the purpose in your business:

What do you really want out of life?

What do you really not want in your life?

What would you be willing to give up in order to live the life you want?

Answer these questions honestly and build your business around the life you want to live. Talk about a purpose that would set you on fire (figuratively speaking).

* Here’s an idea for creating your vision. Think of the absolute greatest outcome that you can possible imagine that your best clients would really want from your service. Build your vision around being “the resource” that works to deliver that.

* Examine your values and principles and then determine what you want your practice to be in the future. Find your favorite way to relax quietly and let your mind open to dwell in what’s possible.

* Imagine yourself in a private cinema watching a movie of your future self in 10 years. As the movie ends you notice you’ve been joined by the star of the show. Ask them any question you want about how they got to that place of great success in the movie. What was your future self’s purpose and vision.

This may seem silly to you at first, but if you open your mind up to accept that the visioning process will work, you’ll be amazed at the answers that will emerge.